Neglecting customers could cost you

Congratulations! You made the sale. That hard-earned client you’ve been wooing for years finally said yes. What’s your next move? You work on closing the next prospect on your list – and then the one after that and the one after that. Sound good? Here’s the problem: You’re working so hard to attract new business […]

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6 foolproof tips for attracting and keeping customers

excellent customer service

Have you ever called a service-based business only to be treated like you’re patient zero in a zombie apocalypse? Imagine dialing We Pass the White Glove Test Housecleaning Co. and having this conversation: [Phone rings five times]: “Yeah?” “Is this Save My Dump Housecleaning?” “Yeah.” “I need help with spring cleaning. Do you offer this […]

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